(6h16)

I expected this book to be more bullshit-heavy that it was — overall it codified some pretty useful insights and advice about how to negotiate with people, and how to approach arguments in general. The key insight is probably: don’t have fixed positions and demands and bait them against your opponent’s positions; get to the underlying interests you each have and mutually beneficial new options will emerge.

I’m still left with some residual suspicion from the book, though — a world in which people calmly discuss their interests and feelings with each other and listen carefully to each other with the purpose of using the information to their advantage creeps me out. Though it probably leads to better outcomes for everyone.